Whatever the issue, whenever it happens — we're here. Browse the categories below to find your answer, or reach out to our support team directly.
Choose the category that best matches your issue.
Everything you need to know about updating your profile, changing your password, the verification process, and keeping your account secure.
Guides for depositing and withdrawing via bKash, Nagad, and Rocket, transaction issues, and payment method walkthroughs.
Full details on how to use welcome bonuses, cashback, free spins, and current offers.
Rules for slots, Live Casino, and Sports Betting, how to read odds, and gaming tips.
Download, installation, updates, and troubleshooting for the Android and iOS apps.
Two-factor authentication, data protection policy, and how to report suspicious activity.
100 Gaming is more than just an online betting platform — it's a complete Bangladeshi experience. We believe every player deserves the best service. That's why our Help Center is built in plain language, for everyday people — no technical jargon, just straightforward, useful information.
Our support team is available 24 hours a day, 7 days a week. Even if your deposit gets stuck at 2 a.m. in Dhaka, a Bangla-speaking agent will respond right away. If a player in Chittagong gets confused while attempting their first bKash withdrawal, one message to our Live Chat will get them step-by-step assistance within three minutes.
A lot of players ask — how long does an email response take? Typically, emails are answered within 2–4 hours, though complex transaction-related issues may occasionally take a little longer. For the fastest resolution, live chat is your best option.
One of the standout features of the 100 Gaming Help Center is our comprehensive knowledge base. Hundreds of questions are already answered here, and players often find what they need before even opening a Live Chat. Scroll down this page to browse our most frequently asked questions — it's worth a quick look.
If you have a complaint or dispute regarding a bonus, contact our support team directly. We review every case individually and work to provide a fair resolution. Account suspension or verification issues are typically resolved within 24 hours.
Our goal is simple — every player at 100 Gaming deserves a safe, convenient, and enjoyable experience. No matter how big or small the issue, we've got your back.
For any payment issue, keep your transaction ID and screenshot handy — it speeds up the resolution significantly.
Depositing and withdrawing at 100 Gaming is now easier than ever.
Sign in to 100 Gaming with your username and password.
You'll see the green Deposit button at the top of your dashboard.
Choose bKash, Nagad, or Rocket — whichever you prefer — and enter the amount.
Once the payment is confirmed, your balance will be updated instantly.
Open the "Withdrawal" option from your account menu.
Confirm your mobile banking number and withdrawal amount.
Confirm the transaction using the OTP sent to your number for security.
Once verified, funds are typically credited to your mobile within 5 minutes.
| Method | Minimum Deposit | Minimum Withdrawal | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|---|---|
| bKash | ৳100 | ৳200 | Instant | 3–5 minutes | Free |
| Nagad | ৳100 | ৳200 | Instant | 3–5 minutes | Free |
| Rocket | ৳100 | ৳300 | Instant | 5–10 minutes | Free |
| Bank Transfer | ৳1,000 | ৳1,000 | 1–2 Hours | 12–24 hours | Bank fees may apply |
| Crypto (USDT) | $5 | $10 | Varies by Network | 15–30 minutes | Network Fee |
Whatever the issue, our team is always ready to help.
Use live chat for the fastest support. Average response time is under 3 minutes.
For detailed issues or documentation, send us an email. We'll get back to you within 2–4 hours.
Join our official Telegram channel — get live updates, bonus notifications, and support.
Answers to common questions are already in our FAQ — find solutions quickly on your own.
